"Operational performance & operational risk are two sides of the same earnings formula........" - James McDonald, PhD
Managing Human Performance
All business processes depend on the management of human assets to ensure enterprise success and shareholder security. Operational risk is involved in cash management, customer relationship management, transaction management, or end-to-end sales or production processes. The people responsible for results are required to know what is expected, how to get the job done, and then consistently perform to expectation.
ValuePoint assists management to ensure:
The understanding of the human factors affecting performance
The management & facilitation of projects, change, and human performance in general
The mangement of teams & their ability to collaborate with one another
The specific skills of coaching & effectively communicating with others
ValuePoint also assists management understanding of the impact of operational risks on specific processes that are not performing as required.
The assessment and mapping of operational performance and risk allow management to quantify the impact on Key Performance Indicators. Since people and cultures tend to resist the changes required to improve operations, managers need an effective change implementation plan and process. ValuePoint provides the tools and support to ensure that process improvements respond to risk management needs and are accepted by all stakeholders.
Unmanaged operational risk weakens business process effectiveness and hampers the optimization of human assets.