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1. What is ValuePoint’s business?
ValuePoint provides expert consultation, professional skills courses, and individual coaching for managers and technical professionals that assist a company to improve the effectiveness and results of its key business processes. ValuePoint installs performance tools and software that ensure processes are stable, support continuous improvement, and provide measurable results.
2. How does ValuePoint assist companies?
ValuePoint's methods insert management controls, facilitate effective management and teams, and help drive process improvement initiatives that achieve buy-in of all stakeholders, and measure the results to verify success.
3. What is Operational Risk?
Operational Risk was defined by the Basel II Banking Committee as: "failures associated with people, processes and systems." Operational risk is involved in all normal day-to-day organizational activities of an organization. The normal variabilities of leadership capability, business process controls, and organizational culture also insert operational risk.
Operational Risk Management (ORM) addresses the requirement that businesses must improve operational efficiencies in all operations of the firm, in all key business processes, and in all projects. ValuePoint provides expert consultation and tools for improving operational processes associated with the priority risks of its clients.
4. How does ValuePoint’s approach differ from that of other consulting models?
ValuePoint assesses a company’s risk factors, and then assists their internal and external experts through a structured process of managing the change initiatives required to meet its business objectives. Using our proprietary model and vast experience with managing change, ValuePoint facilitates the improvement of operational processes and installs tools to assure that everyone involved in a process also knows what to do and how to do it. These improvements lead to cost savings through operational efficiencies.
5. What is ValuePoint’s unique approach to the management of business risk?
ValuePoint was specifically organized to address the risk factors associated with human error and performance variability, which are part of all business transactions involving people. These factors include: judgment, attentiveness, communications and collaborative skills, willingness to follow procedures, and the capabilities required to work effectively with change and diversity. We provide expert consultation, learning modules, and software tools that help ensure business process success, task completion, and best practice learning.
6. What do ValuePoint’s software tools add to a company’s existing IS resources?
Software systems are often weakened by users who are less skilled, less motivated, or less attentive to how those tools relate to business process outcomes. ValuePoint’s software tools control user behaviors by driving the activities and transactions in key processes, to ensure that both input and output information is available when and where needed, and that it will be transmitted to the next activity or decision point. ValuePoint tools manage the operational risk, thus leading to improved capabilities along the value chain of the operational process, with better accuracy and swifter outcomes. Measurements lead to better evaluation and improvement of processes, and allow for ROI analysis of the results.
7. What does a typical ValuePoint engagement look like?
A typical engagement begins with a 360-degree assessment of operational risks and internal best practices, involving all stakeholders who will be affected by a change in process. The assessment is carried out under the supervision and championing of an internal Risk Steering Team. Analysis and interpretation of the results with the Steering Team lead to a plan for each priority risk identified. Risk Action Teams roll out and monitor progress. Evaluation and ROI analysis against the firm’s Key Performance Indicators are prepared and reviewed by the Steering Team and management.
8. How can I know if our company is appropriate for ValuePoint’s services?
Any company can determine the appropriateness of an organizational risk assessment, based on its answers to three questions: 1) Are we satisfied that our operational processes are effective and efficient in all key areas of the business? 2) Do we believe that our culture, systems, and structures drive a people-friendly culture? And, 3) Do we have cost effective controls over our human factor related risks?
9. How can I know if ValuePoint's solutions were effective?
Once the company has identified its Key Process Indicators related to each priority risk, ValuePoint assists the company to dollarize the savings associated with planned improvements and translates those savings into shareholder price increments, or similar appropriate measures.
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