An "immature" process is less productive and more costly, and often a significant source of operational risk. Such a process is ineffective, inconsistent, and frankly opens the door to weak behaviors by its participants, It sometimes even encourages outright fraud.
ValuePoint solutions enhance operational success, to:
- Raise productivity and lower expense
- Improve interpersonal transactions among people and teams
- Increase customer satisfaction
- Avoid lawsuits and regulatory fines
- Enhance employee engagement & retention
These integrated resources help managers acquire:
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Operational Efficiencies. A business process is considered efficient when its results are clear, consistent, predictable, and cost effective. The people involved must perform effectively across functions, seamlessly manage all transactions in the process, and be able to communicate results on a timely basis. Normal human factors can lead to variable results due to errors and weaknesses in the systems that have been designed to manage the process. A business process can be improved through a systematic, facilitated initiative involving the "internal experts" actually doing the job. ValuePoint provides the expert facilitation and tools that are required for these experts to improve key operational processes.
Behavioral Performance Controls. An organization is considered to be 'in control' when all workers are accomplishing what management requires. A performance control system teaches, motivates, and reinforces everyone involved in an operating process. All workers need to know exactly what is expected of them and receive clear reinforcement that their actions are appropriate to the objectives. Successful companies focus on results - not rules; on team accomplishments - not individual accomplishments; and on participation - rather than authoritarian management. An appropriate balance between driving accomplishments and supporting human factors yields the most consistent outcomes.
Cultures That Engage Employees and Retain Customers . A culture of trust and accountability is a strong deterrent to turnover. However, when significant risks to operating processes are identified and improved with performance controls, more effective work behaviors emerge. An environment of controls and compliance, that also motivates and is supported by management, will positively affect operational performance. The day-to-day behavior of the management team sets the standard for expected behaviors of employees, and more effective processes reinforce a culture that engages customers and employees alike.
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